CHANGES TO TERMS AND CONDITIONS

We reserve the right to alter and change these terms and conditions occasionally. Changes on the terms and conditions will be effective immediately upon publication on this website. Your continued use of the website following such publication will represent an agreement by you to be bound by the terms and conditions as amended. It is your responsibility to be aware of these terms and conditions as they may be altered.

PRODUCT ORDERS

We endeavour to ensure that our product listings are current however we give no undertaking as to the availability of any product advertised on our website.

All prices are in Australian Dollars (AUD) and are inclusive of Australian goods and services tax (GST). International orders may be subjected to import duties and taxes based on the destination country’s controls and regulations. These duties and taxes are calculated based on the style details and total value of the order.

Packaging and postage is an additional charge, calculated at time of purchase in accordance with  Australia Post.

When you order from us, we require you to provide your name, address for delivery, your email address, telephone contact and credit card details. We undertake to take due care with this information; however in providing us with such information you accept that we are not liable for its misuse due to error in transmission or virus or malware.

We undertake to accept or reject your order immediately after placing such order, however in some circumstances this may take five (5) business days to process. If we have not responded to you within five (5) business days, your offer is deemed to be rejected. We are not required to give reasons for rejecting your offer to purchase however the most likely reason for rejecting your offer will be that information provided to us appears to be incorrect or payment method has been declined. You will be advised if an item is out of stock.

Once you have submitted an order, you may not cancel that order even if our acceptance or rejection of your offer is still pending.

Delivery of your ordered product/s will be as set out on our website. Please refer to our Shipping section for further information. Title in the goods passes to you when we have received payment. Our terms of payment are set under payments information.

Any orders that have a different billing country to the nominated shipping country will be marked as High Risk of fraud.

Delays will occur, and we have the right to cancel order or request for further information in regards to the reason.  Once verification of reason is cleared and approved by us, we will dispatch your order the following business day.

All risk of loss or damage to the goods passes to you when we dispatch the goods.

ORDER CANCELLATION DUE TO ERROR

Where a product has been listed at the incorrect price or with incorrect descriptive information or image due to typographical error or similar oversight, we reserve the right to cancel a transaction. Where your credit card has been charged, we will immediately refund by the method you paid [credit card / bank transfer] for the total amount debited.

ABANDON / CANCELED ORDERS

Australian Orders | Please note as all items are Made-To-Order; if parcel is  abandon at Post office collection / or request to cancel your order once placed, whilst in production or transit, all shipping fees and admin charges related to this canceled/abandon order will be deducted from order total and a credit note will be issued only ( No refund ).

International Orders | Please note as all items are Made-To-Order; if you refuse to pay the duties and taxes invoiced at the destination, or Abandon order at customs for any reason resulting to the parcel being redirected back to us / or request to cancel your order whist in production, transit or and customs, all shipping fees  and admin charges related to this canceled order will be deducted from order total and a credit note will be issued. ( No refund ).

PRODUCT RETURNS

Please refer to our Exchange policy for terms and conditions. Please note by purchasing on this site, you have automatically accepted our terms and conditions. It is your responsibility to read all information prior to placing an order.

AUSTRALIAN EXCHANGE POLICY

Please choose carefully and read all product details and sizing advice before purchasing to ensure you have selected the right garment. Due to all garments being made-to-order and hand made, we do not accept returns/refunds for change of mind. Only the size of the garment can be exchanged if sizing is available to all Full Priced items. Please note all exchanged size items do require the same production time frame (as original order ) of up to 1- 4 weeks from approval date ( time frame varies depending on style ). No Exchange or Refund on Sale Items.

GALANNI will only offer an exchange service to the size of the garment minus postage and handling on all full priced items if we are notified via email for a request to exchange size within 24 hours of receiving your order.  Exchanged garment must be returned by mail postmarked the following business day of receiving the item. We do not accepted items to be exchanged if item is postmarked past this deadline.

INTERNATIONAL EXCHANGE POLICY

GALANNI does not accept refund or exchange on all International Orders.

SALE ITEMS

GALANNI does not accept refund or exchange on sale items or any discounted garments, including sale products or products discounted through marketing and promotions.

FAULTY GOODS

We make every effort to carefully curate our garments with care. Each garment undergoes meticulous quality inspect whilst in production and prior to dispatch. If a garment is received faulty please contact us immediately via email enquiries@galanni.com.au within 24 hours of receiving the garment.

If the garment you received if faulty, please ensure you comply with the specific conditions set out in the Terms and Conditions below

You notify GALANNI for the request to return garment by email to enquiries@galanni.com.au within 24 hours of delivery. Once we are notified via email we will request images and will provide you with further steps for garment to be returned to undergo examination. Once a return request is confirmed by GALANNI you must return garment by mail postmarked the following business day. Past postmarked deadline, the garments condition shall be deemed to have been accepted by you.

Once the item is returned and undergoes inspection and if deemed faulty, GALANNI will only offer an exchange or repair the faulty item with the same SIZE and STYLE.

Due to the delicate nature of our garments, items which are damaged in the course of normal wear and tear are not considered to be faulty and will not be accepted for return.

Goods are only classified faulty if they have a major manufacturing fault or un-repairable.

Once the item has been received it will undergo a quality review and once cleared and deemed faulty and you will receive your new item.

Please note GALANNI garments cannot be deemed faulty if worn incorrectly or washed incorrectly and no exchange/refund service will be provided. GALANNI takes no responsibility if garment is damaged through incorrect method of washing . To ensure your garment is washed correctly please read washing instructions inside of garment.

GALANNI takes no responsibility if garment washed with other items. We also take NO responsible for the condition the garment is stored in.

GALANNI takes no responsibility if garment is damaged in the care of dry cleaners. Please select your dry cleaner wisely. We are not responsible and will not take liability if the selected dry cleaners have damaged the garment, neglected to read the washing instruction, used poor/incorrect chemicals on the garment or handled garment with no care.

CUSTOMS & TAXES

GALANNI cannot be held responsible for any possible duties and taxes, which may be applied by customs in the country where delivery is made. The responsibility for any custom duties, foreign taxes or other fees, which may be imposed, will rest solely with the customer. Please note as all items are Made-To-Order; if you decline to pay the duties and taxes invoiced at the destination, or Abandon order at customs for any reason resulting to the parcel being redirected back to us / or request to cancel your order whist in production, transit or and customs, all shipping fees and admin charges related to this canceled order will be deducted from order total and a credit note will be issued. ( No refund ).

Please contact your local customs office if you would like to seek more information regarding taxes and duties. To comply with Australia Export Regulations, we are required to declare the exact value of all items ordered and mark them as dutiable merchandise. GALANNI will not mark any international orders as ‘Gift’ or ‘Sample’, Due to law Prohibitions.

IMPORTANT NOTICE

We do not refund initial shipping charges for goods returned (other than for faulty items) Items we exchange for you will be re sent back at your cost.

All items are undergo meticulous quality inspection whilst in production and prior to dispatch.

GALANNI accepts no responsibility for items that are lost during return shipping so all care must be taken.

We have made every effort to display as accurately as possible the colours of our products appearing on the GALANNI website. However, as computer monitors, smart phones, and ipads vary, we cannot guarantee your monitors or phone screens display of any colour will be completely accurate.

SITE ACCESS

When you visit our website, we give you a limited licence to access and use our information for personal use.

You are permitted to download a copy of the information on this website to your computer for your personal use only provided that you do not delete or change any copyright symbol, trade mark or other proprietary notice. Your use of our content in any other way infringes our intellectual property rights.

Except as permitted under the Copyright Act 1968 (Cth), you are not permitted to copy, reproduce, republish, distribute or display any of the information on this website to another website, business social media account or other without our prior written permission.

The licence to access and use the information on our website does not include the right to use any data mining robots or other extraction tools. The licence also does not permit you to metatag or mirror our website without our prior written permission. We reserve the right to serve you with notice if we become aware of your metataging or mirroring of our website..

HYPERLINKS

This website may from time to time contain hyperlinks to other websites. Such links are provided for convenience only and we take no responsibility for the content and maintenance of or privacy compliance by any linked website. Any hyperlink on our website to another website does not imply our endorsement, support, or sponsorship of the operator of that website nor of the information and/or products which they provide.

Linking our website is not permitted. We reserve the right to serve you with notice if we become aware of such linking.

INTELLECTUAL PROPERTY RIGHTS

The copyright to all content on this website including applets, graphics, images, layouts and text belongs to us or we have a license to use those materials.

 All trademarks, brands and logos generally identified either with the symbols ® which are used on this website are either owned by us or we have a license to use them. Your access to our website does not license you to use those marks in any commercial way without our prior written permission.

All designs and intellectuals property featured is copyright on this website is owned by GALANNI®. Except as may be otherwise indicated in specific areas within the website, you are authorized to view, play, print and download documents, audio and video found on the website for personal, informational, and non-commercial purposes only except pas permitted by applicable copyright laws, you may not modify any of the materials and you may not copy, distribute, transfer, display, perform, reproduce, publish, license create derivative works from, transfer or sell any information or work contained on the website. Except as authorized under the copyright laws, you are responsible for obtaining permission before reusing any copyright material that is available on the website.

Any comment, feedback, idea or suggestion (called “Comments”) which you provide to us through this website becomes our property. If in future we use your Comments in promoting our website or in any other way, we will not be liable for any similarities which may appear from such use. Furthermore, you agree that we are entitled to use your Comments for any commercial or non-commercial purpose without compensation to you or to any other person who has transmitted your Comments.

If you provide us with Comments, you acknowledge that you are responsible for the content of such material including its legality, originality and copyright.

DISCLAIMERS

Whilst we have taken all due care in providing the information on our website, we do not provide any warranty either express or implied including without limitation warranties of title or implied warranties of merchant ability or fitness for a particular purpose.

To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is excluded.

We also take all due care in ensuring that our website is free of any virus, worm, Trojan horse and/or malware, however we are not responsible for any damage to your computer system which arises in connection with your use of our website or any linked website.

From time to time we may host third party content on our website such as advertisements and endorsements belonging to other traders. Responsibility for the content of such material rests with the owners of that material and we are not responsible for any errors or omissions in such material..

INDEMNITY

By accessing our website, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website.

FORCE MAJEURE

If a Force Majeure event causing delay continues for more than thirty (30) days, we may terminate this Agreement by giving at least seven (7) days Notice to you. “Force Majeure” means any act, circumstance or omission over which we could not reasonably have exercised control.

JURISDICTION

These terms and conditions are to be governed by and construed in accordance with the laws of New South Wales and any claim made by either party against the other which in any way arises out of these terms and conditions will be heard in New South Wales and you agree to submit to the jurisdiction of those Courts.

If any provision in these terms and conditions is invalid under any law the provision will be limited, narrowed, construed or altered as necessary to render it valid but only to the extent necessary to achieve such validity. If necessary the invalid provision will be deleted from these terms and conditions and the remaining provisions will remain in full force and effect.

PRIVACY

We undertake to take all due care with any information which you may provide to us when accessing our website. However we do not warrant and cannot ensure the security of any information which you may provide to us. Information you transmit to us is entirely at your own risk although we undertake to take reasonable steps to preserve such information in a secure manner.

Our compliance with privacy legislation is set out in our separate Privacy Policy which may be accessed via our website.